Before you contact us please read the information on our homepage, the tech specs section, the FAQ below, our documentation hub, and the bill of materials page. If your question is not answered in one of those places, ask it in the forum.
If you want to use our videos or photos for your website, TV show, printed materials, or any other format, feel free to do so with attribution to farmbot.io. Find our media kit here.
If you have an inquiry not suited for the forum and not already answered on our site, then you can use the contact form below. Please consider the time and effort it takes from us to answer your questions. We cannot read life stories and we are not interested in “partnerships”. We can answer questions about our products only. Thank you for your consideration.
What's included in the pre-order kits?
FarmBot is open-source, so how is it also for sale?
At the same time, being open-source also allows anyone to sell a compiled version of FarmBot such as a complete kit or hosted software.
In fact, this is really important to do because it gives people options. The truth is that its a lot of work to purchase all of the components from around the Internet yourself, and there wouldn’t be any guarantee that they work with each other. Its also technically challenging to host and maintain the web app software on your own server.
Whereas if you buy a kit, you’ll save a lot of time and get a complete product that is guaranteed to work and backed by our company. Then you get to play with designing new tools and figuring out new ways of using FarmBot, rather than struggling just to get it to work.
Long story short, being open-source and also for sale are not mutually exclusive.
So why should I pre-order a kit?
Additionally, you are supporting our company and the continuation of our work. To date, FarmBot has been a $200,000+ project over three years. This money has come from private foundations and individual contributions to pay for prototyping materials, tools, and our time. This project would not exist without this investment and it will largely stagnate if there are not dedicated people working full-time on the technology. Purchasing a kit from our company allows us to continue openly researching and developing this technology for everyone. We like to say that an investment in us is an investment in humanity.
Do you ship international?
Yes! We can ship anywhere in the world. Shipping to the United States is $95. International shipping is $350. As an importer of a good into your country, you (the customer) are responsible for all customs duties, value added taxes, or import taxes to your country and/or state. Please check with your customs office prior to ordering so that you know what to expect ahead of time. We use the harmonization code 8432.80.0080 which classifies FarmBot as "Agricultural or horticultural machinery for soil preparation or cultivation; parts thereof".
What are the import duties/taxes into my country?
As an importer of a good into your country, you (the customer) are responsible for all customs duties, value added taxes, or import taxes to your country and/or state. Please check with your customs office prior to ordering so that you know what to expect ahead of time. We use the harmonization code 8432.80.0080 which classifies FarmBot as "Agricultural or horticultural machinery for soil preparation or cultivation; parts thereof".
Because there are so many different countries and tax rates, we are unable to give you specific advice. Again, please contact your customs office prior to ordering.
When will I get my kit?
All FarmBots pre-ordered before Jan 7 will be shipped in February, 2017. All pre-orders placed after Jan 7 will be shipped in July, 2017. If there is any delay in the production then we will let you know right away.
Can I extend the tracks or make the gantry wider/taller?
Can FarmBot be used to service multiple beds?
Can FarmBot do X?
Do you have resellers in other countries?
Do you accept wire transfers, bank transfers, checks, or other forms of payment?
Unfortunately at this time we cannot accept other forms of payment beyond online debit/credit card charges.
Do you accept purchase orders?
At this time we can provide invoices, accept purchase orders, and provide receipts. However, your order must be paid for in-full with a credit/debit transaction through our website prior to us accepting your purchase order and providing receipt.